Return Policy
RETURN & REFUND POLICY
At Elle Scarf, we want you to be
completely satisfied with your purchase.
RETURN PERIOD
We accept returns within 30 days
of the delivery date.
ELIGIBILITY
Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
HOW TO RETURN
- Email us at ellescarf@outlook.fr
- Include your order number
- Describe the reason for the return
- We will respond within 24 hours
with return instructions
REFUND PROCESS
Once the return is received and inspected:
- Approved refunds processed within
5–7 business days
- Refund returned to the original
payment method
- You will receive an email confirmation
DAMAGED OR WRONG ITEMS
If you received a damaged or
incorrect item:
- Email us immediately
- Include photos of the item
- We will send a replacement or
full refund at no extra cost
NON-RETURNABLE ITEMS
- Items on sale
- Gift cards
- Customized items
CONTACT US
Email: ellescarf@outlook.fr
We respond within 24 hours.
