SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EllE Scarf (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellescarf.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A gorgeous bracelet. Quite heavy. Delivery is fast, ahead of schedule. The tracking number was monitored from the very beginning of the journey. The stones shine, the brilliance is closer to that of diamonds rather than that of jewelry. The lock is aesthetically designed: at the button clasp, the pattern is embossed, giving the impression that it is a piece of stone and there is no gap with the main part of the bracelet. I have 3 mm stones. This is enough, even less would be fine. Unfortunately, I made a mistake with the size. I ordered size 19, but it turned out to be very large. Otherwise, everything is great, many thanks to the seller.
Great, I also received the GRA documents with information about the stones on the website, cool, I really like it, thank you very much.
Incredible bracelet! Very high quality and beautiful. It shines amazingly! Thank you to the seller!
I took the 3 mm one, and didn't believe until the last moment that something good would arrive. Passed the moissanite test 💯. Thank you to the seller for the respectful packaging.
Very well packaged, good quality, the seller answers all questions. I recommend the product and the seller.
Simply a magnificent bracelet, price, quality, packaging, certificate, everything is very beautiful, it shines, sparkles, super fast delivery, prosperity to the seller, thank you 👍🔥❤️👍🔥
The brilliance is incredible. The refraction of moissanites is greater than that of diamonds. Excellent bracelet! There is a GRA certificate. Thank you and good luck to your store!
it's magnificent
Thanks to the seller, I really liked everything, it was packaged very well.
Matches the photos perfectly and is well-made.
I can honestly say 100% worth every penny. 100 % gra certificate moissanite sterling silver 925 stamped bracelet. I highly recommend this to anyone! Wonderful seller which is like to thank very much for this excellent piece of jewelry
Looks like diamonds
Very pretty, it shines beautifully, fits well, but I haven't worn it in the shower because I feel it might get very ugly, which worries me.
Impeccable and super-fast shipping, and a beautiful bracelet arrives in a nice box with a certificate for the moissanite stones. Everything perfect. Thank you.
Amazing quality and incredible shine! I’m a regular customer. Extensive shipping time is worth it.
Stunning! Sparkling and also large stones. Arrived in a beautiful package. We would be happy if you would like a certificate of the diamond, it's really important.
I love it, it's not the first time and if I have the chance, I'll take a third one, it's magnificent.